SureBridge IT Standard Terms & Conditions
1. DEFINITIONS
1.1 In this agreement unless the context indicates otherwise:
confidential information means all spoken, written or electronically stored information belonging to or relating to the customer or its clients but excludes information in the public domain (other than by default under this agreement) or information independently known to the other party;
CPI means the Consumer Price Index All Groups for Brisbane, Queensland, as published by the Australian Bureau of Statistics or its successor, and includes any published index replacing the Consumer Price Index;
delivery address means the delivery address noted in the schedule; or subsequently notified by the customer (and agreed to by SureBridge IT).
fixed period means for any contract with a fixed contract period, such period specified in the schedule.
fixed price means the fee payable for the fixed price services, as specified in the schedule or proposal.
fixed price services means the scope of services specified as such in the schedule or proposal.
force majeure event means any event, act or cause which SureBridge IT is unable to control and which affects its ability to discharge its obligations under this agreement, including any act of God, flood, fire, damage caused by lighting, storm or any other adverse weather conditions, road blockage, labour disputes, strikes, acts of war or terrorism, breakdown of plant or machinery, delay or failure to deliver caused by its suppliers or enactment of any government agency or authority;
goods means the equipment, hardware, and software as set out in the schedule;
managed services means the scope of services to be provided on an ongoing basis, specified as such in the schedule or proposal.
premium services means the scope of services to be provided on an ongoing basis, specified as such in the schedule or proposal.
price means the total price for the goods or services, as set out in the schedule;
proposal means a proposal or quote provided to the customer setting out details for the supply of SureBridge IT’s goods and/or services to the customer, to which these terms are attached.
retainer means the fee for defined premium services specified in the schedule or proposal.
schedule means the schedule or statement of work provided with or referring to these terms and conditions, setting out details for the supply of SureBridge IT’s goods and/or services to the customer and where relevant, includes any schedule contained in the form of a proposal;
service reduction penalty means the penalty amount for reducing managed or premium services, specified in the schedule or proposal.
service termination penalty means the penalty amount for terminating managed or premium services specified in the schedule or proposal.
services means any professional services, including managed, premium, fixed price, ad-hoc and out of scope services that form part of the goods and services as set out in the schedule, or otherwise agreed to between the parties.
warranty period means the period of 12 months from the date of dispatch from its premises (or the date on which SureBridge IT notifies the customer that the goods are ready for dispatch, whichever is the earlier).
2. ACCEPTANCE
2.1 Unless these terms are attached to a proposal, these terms are binding on the parties once the customer signs and returns this document to SureBridge IT, or after having received a copy of these terms, accepts the goods or services as set out in this agreement.
3. PROPOSALS
3.1 This clause 3 applies only if these terms are attached to a proposal.
3.2 By signing the proposal and returning it to SureBridge IT within 14 days of the date of the proposal, the customer makes an irrevocable offer to SureBridge IT for the goods or services set out in the proposal, on these terms.
3.3 SureBridge IT may accept the customer’s offer at any time within 14 days of receipt. These terms are binding on the parties once Surebridge accepts the customer’s offer, and either notifies the customer in writing, or delivers any part of the goods or services to the customer.
3.4 To avoid doubt, these terms take precedence over any later purchase order or similar document the customer provides to SureBridge IT.
3.5 If the proposal states that the price is based on the ‘deliverable price’, SureBridge IT will invoice for that price irrespective of the time taken to complete the work. If based on ‘time and materials’ SureBridge IT will invoice for its time at the specified rate(s), calculated in accordance with clause 6.4, and on-charge for hardware, parts and materials.
3.6 Unless otherwise set out in the proposal, the price does not include the cost of storage, delivery, travel (and associated expenses including accommodation and meal allowances), insurance, credit card processing fees (if applicable) or GST. Where applicable, these additional amounts will be included on the customer’s invoice.
3.7 Unless otherwise set out in the proposal, the services do not include installation or training on how to use the goods under this agreement.
3.8 Specifications and descriptions of goods set out in the proposal are provided by the manufacturers or SureBridge IT’s suppliers, and SureBridge IT is not responsible for minor discrepancies. Illustrations are indicative only, and not pictures of the actual goods shipped. Nothing in the proposal is intended to be a sale of goods by description.
4. INVOICING AND PAYMENT
4.1 SureBridge IT may agree in writing to credit terms with the customer to modify the timing of the customer’s obligations under this clause 4. In the absence of such credit terms, these payment terms will apply.
4.2 The customer must pay:
(a) Immediately upon receiving a pro-forma invoice, the full price of any hardware. SureBridge IT may at its discretion delay ordering goods from its suppliers, or shipment or delivery to the customer, until payment is received.
(b) prior to SureBridge IT providing the services, for any services on a fixed price, ad-hoc, or time and materials basis.
(c) Monthly in advance, for any retainer amount for any premium services, or for managed services .
(d) Within 14 days of invoice, for any other amounts payable under this agreement.
4.3 All payments will be made by cheque, credit card or electronic funds transfer from the customer’s nominated bank account in cleared funds. The customer grants SureBridge IT authority to debit the customer’s account for the fees on the invoice due date.
4.4 SureBridge IT will charge a credit card processing fee of up to 3.5% + GST for any payments made by credit card.
4.5 All prices are automatically indexed at the beginning of each financial year for the duration of this agreement by CPI plus 2%.
5. NON-PAYMENT AND CANCELLATIONS
5.1 If the customer reasonably believes that an invoice contains an error, the customer must notify SureBridge IT within 7 days of the date of the invoice, pay all undisputed fees on the invoice; and provide detailed information about any disputed fees.
5.2 Provided the customer has complied with clause 5.1, SureBridge IT will not suspend or terminate any services for non-payment, or charge interest on disputed fees while the dispute is being investigated.
5.3 If the customer fails to make any payment when due, SureBridge IT may refer the outstanding debt to a third party collection agency, and add debt collection, enforcement and legal fees (on a solicitor and own client basis) to the outstanding amount.
5.4 SureBridge IT retains a lien over any goods, work in progress or customer data until payment has been received in full.
5.5 SureBridge IT reserves the right to charge the customer interest on any payments outstanding above and beyond the Customer’s approved trading terms, or in absence of approved trading terms, 14 days after the date of an invoice, accrued daily at an annual rate of 15%.
5.6 If the customer needs to cancel an order in extraordinary circumstances, the customer must notify SureBridge IT immediately in writing. SureBridge IT may at its discretion agree to cancel the order, and may on-charge any cancellation, restocking, or delivery fees incurred.
6. SERVICE AGREEMENTS – General
6.1 This clause 6applies to all services.
6.2 Provided all payments have been duly received (or condition(s) of agreed credit terms met), SureBridge IT will provide the services at their discretion, at a date after the later of:
(a) the date on which all goods, components or other materials necessary to carry out the services have been delivered and requisite third party services have been completed; or
(b) any start date for services set out in the schedule; or
(c) a mutually agreed date.
6.3 If the customer requests any technical or support work that SureBridge IT reasonably considers outside the scope of the services specified in the schedule, SureBridge IT may provide such services at its then current hourly rates. Any ambiguity in the scope will be resolved at the discretion of SureBridge IT, unless the parties agree to a revised scope.
6.4 Hours of Operation
(a) Unless otherwise set out in the schedule, SureBridge IT’s personnel are available from 8.30am to 5.00 pm Monday to Friday Brisbane time (excluding gazetted public holidays applicable in Brisbane, Queensland). Services requiring personnel involvement will be carried out during these hours where possible.
(b) In circumstances where SureBridge IT are required to provide services outside ordinary working hours, the following overtime rates apply:
(i) 1.5 times the normal hourly rates for any time worked between 6.00am to 8.30 or between 5.00pm and 7.00pm Monday to Friday (excluding public holidays); and
(ii) 2 times normal hourly rates to any time worked on Saturday, Sunday, public holidays, or Monday to Friday after 7.00pm or before 6.00am.
(c) Unless otherwise agreed in writing, a minimum charge will apply per working day for attendances away from SureBridge IT’s office, for:
(i) 4 hours for attending sites within Queensland; or
(ii) 6 hours for attending sites outside Queensland.
(d) Hourly rates apply for actual travel time between the offices of SureBridge IT and the customer, however SureBridge IT may waive the return journey if the customer’s office is within the greater Brisbane area.
Service limitations
6.5 When providing the services SureBridge IT will use its best efforts to resolve any issues the customer may have. However:
(a) SureBridge IT is not responsible for any delay, action or inaction of any third parties such as internet service providers, telecommunications companies or service providers;
(b) any data stored on the customer’s network or hardware will remain strictly confidential, but may be accessible by SureBridge IT staff in the course of providing the services;
(c) SureBridge IT follows industry standard back-up and data protection standards, however repair of goods may result in loss of data stored on the goods;
(d) the customer is responsible for keeping records of software licences, expiry dates, licence keys and original media required for installing software;
(e) it is the customer’s responsibility to implement and enforce suitable user policies to govern the use and security of the customer’s network.
Hardware Support Services
6.6 Where SureBridge IT provides hardware, goods or materials, and agrees to support services, unless otherwise set out in the schedule:
(a) IT support services relate only to the goods provided by SureBridge IT and does not extend to the customer’s other equipment, software or network;
(b) SureBridge IT may refer the customer’s IT support query to the manufacturer or wholesale supplier of the goods, where appropriate;
(c) SureBridge IT does not provide first line (level 1) help-desk support;
(d) SureBridge IT does not provide software support, and gives no guarantee of hardware compatibility with third party software; and
(e) SureBridge IT will provide IT support services only to the customer and the customer’s employees in the ordinary course of the customer’s business (not third party users of the goods).
7. MANAGED SERVICES
7.1 This clause 7 applies only to managed services.
7.2 Managed services will be deemed to be accepted as performed on a continuing basis, unless the customer notifies SureBridge IT of its non-acceptance and reasons within 2 days of providing the particular services.
7.3 The customer may request to increase the managed services at any time. SureBridge IT may accept or reject such requests at their absolute discretion. Such changes will take effect from the next billing month, and do not affect services provided in the current month.
7.4 If SureBridge IT agrees to reduce the managed services and corresponding fee(s), within a fixed period, SureBridge IT may charge the customer any service reduction penalty specified in the schedule.
7.5 Either party may end a managed services contract by one month’s written notice, but if the customer elects to end the agreement within a fixed period, SureBridge IT may charge the customer any service termination penalty specified in the schedule.
8. FIXED PRICE SERVICES
8.1 This clause 8 applies only to agreements to provide fixed price services.
8.2 SureBridge IT will provide the services:
(a) upon payment of any upfront fixed price (or alternatively having met the condition(s) of agreed credit terms); and
(b) subject to any preconditions specified in the schedule.
8.3 SureBridge IT will issue completion certificates upon the completion of each milestone or deliverable and on completion of the project. If the customer signs the completion certificate, or does not otherwise notify SureBridge IT within 7 days of the date of the completion certificate, then the customer is deemed to have accepted that:
(a) SureBridge IT completed the work to the customer’s satisfaction;
(b) SureBridge IT delivered the deliverables and materials (if any) in good condition; and
(c) The customer is liable to pay the relevant fees.
8.4 The scope of services for fixed price services may only be changed by written agreement. The customer acknowledges that changes will not always be possible, and will impact on the timeframe and fees of this and subsequent milestones or deliverables. SureBridge IT is not liable for any impact of any change on subsequent milestones or deliverables unless defined in the revised scope.
9. PREMIUM SERVICES
9.1 This clause 9 applies only to agreements to provide Premium Services.
9.2 The customer must pay the retainer amount monthly in advance (or alternatively meet the condition(s) of agreed credit terms). The retainer amount allows for a defined number of hours of premium services for that month (“premium service hours”).
9.3 Services provided will be attributed first to the premium service hours. SureBridge IT will provide additional services on request (subject to resource availability). Any services in addition to the premium service hours will be charged at the hourly rate specified in the schedule, invoiced at the end of the month.
9.4 Unused premium service hours expire at the end of each month. The full retainer amount is payable regardless of the number of premium service hours actually used.
9.5 The customer acknowledges that the premium services are offered at a lower hourly rate than general ad-hoc services. SureBridge IT will make reasonable endeavours to prioritise support services provided to premium service customers.
9.6 The customer may request to increase the premium service hours (and corresponding retainer amount) at any time. SureBridge IT may accept or reject such requests at their absolute discretion. Such changes will take effect from the next billing month, and do not affect services provided in the current month.
9.7 Where the SureBridge IT agrees to reduce the premium service hours within a fixed period, SureBridge IT may charge the customer the service reduction penalty specified in the schedule.
9.8 Either party may end the agreement to provide premium services by one month’s written notice. Where the customer elects to end the agreement within a fixed period, SureBridge IT may charge the customer the service termination penalty specified in the schedule.
10. AD-HOC & OUT OF SCOPE SERVICES
10.1 This clause 10 applies only to any ad-hoc arrangements for services, or out of scope provision of services.
10.2 SureBridge IT will charge for ad-hoc and out of scope services at their current hourly rates specified in the schedule or otherwise notified to the customer.
10.3 SureBridge IT will on-charge for any hardware, equipment, and materials. Clauses 11 and 12 apply to the provision of any such hardware, equipment, and materials.
10.4 The customer will be deemed to have accepted the ad-hoc and out of scope services as provided unless the customer notifies SureBridge IT of their non-acceptance and reasons within 2 business days of providing the particular services.
11. DELIVERY OF GOODS
11.1 This clause 11 applies only to agreements to provide goods to the customer as specified in the schedule or an accepted proposal. If no services are included in the schedule or proposal, then this agreement is for goods only and does not include any services.
11.2 SureBridge IT will arrange for the goods to be delivered to the delivery address. SureBridge IT may deliver the goods in instalments and these conditions apply to the delivery of each instalment.
11.3 The customer is responsible for ensuring that the delivery address is correct. If the delivery address is unattended or if SureBridge IT cannot complete delivery due to circumstances beyond its control then SureBridge IT may at its sole discretion store the goods at the customer’s risk and expense or take such other steps as SureBridge IT considers appropriate including without limitation delivering the goods to other premises occupied by the customer (which is then the delivery address under this agreement).
11.4 SureBridge IT is not liable in any way for any loss of trade or profit occurring to the customer if delivery of the goods is frustrated or delayed.
11.5 SureBridge IT is not responsible for unloading the goods at the delivery address.
11.6 Upon delivery of the goods to the delivery address all risk in the goods passes to the customer and the customer must insure the goods against all risks of loss or damage.
11.7 The customer will be deemed to have accepted the goods upon delivery unless they otherwise notify SureBridge IT within 2 business days. SureBridge IT’s records are prima facie evidence of delivery.
11.8 SureBridge IT will put goods on back order if they are not available at the time of invoicing but are expected to be available at a future date. ’s’s
11.9 SureBridge IT may revise the price of goods placed on back order by reasonable notice to the customer, as necessary to cater for:
(a) price increases imposed by SureBridge IT’s suppliers;
(b) substituted equivalent goods where SureBridge IT’s suppliers are unable to supply the goods as set out in the proposal and the customer has approved the substitution; and
(c) exchange rate fluctuations where goods are sourced from outside Australia.
12. WARRANTY AND RETURNS POLICY
Warranty
12.1 Subject to clause 12.3 the goods are guaranteed by SureBridge IT for the warranty period against any defects in construction or operation arising solely from faulty materials or workmanship.
12.2 Subject to clauses 12.1 and 12.3, SureBridge IT will at its option issue a refund for, or repair or replace defective goods within a reasonable time, at no cost to the customer. However:
(a) The returns procedure requirements in clause 12.6 apply.
(b) SureBridge IT is not liable for any transport, postage or other expenses the customer incurs in returning the goods to SureBridge IT.
(c) Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
(d) Repair of the goods may result in loss of data stored on the goods.
12.3 SureBridge IT does not guarantee the goods where:
(a) the original manufacturer or supplier guarantees the goods for any part of the same period, in which case the original manufacturer or supplier’s guarantee will take apply. SureBridge IT will only guarantee the goods for any party of the warranty period not covered by the original manufacturer or supplier.
(b) the defect arises from materials or a design the customer supplied;
(c) the defect arises from ordinary wear and tear, neglect or misuse by the customer, accident, lack of care, insufficient maintenance or improper use of the goods;
(d) the defect arises from any act, matter or thing beyond SureBridge IT’s control;
(e) the customer has in any way modified or repaired the goods without SureBridge IT’s prior written consent;
(f) the customer has not complied with any written or oral instructions concerning the operation and maintenance of the goods; or
(g) the customer is in default of any provisions of this agreement.
Goods dead on arrival, or lost or damaged in transit
12.4 Subject to clause 12.6 SureBridge IT will at its option replace or repair goods which are dead on arrival, lost or damaged in transit (unless the loss or damage is caused during the unloading of the goods at the delivery address).
General Returns
12.5 Subject to clause 12.6 SureBridge IT will accept returns of non-faulty goods provided its supplier accepts such returns for that item. SureBridge IT will on-charge any cancellation, restocking, or delivery fees incurred prior to refunding the price of the goods returned.
Returns procedure
12.6 All claims under this clause 12, must be in writing and:
(a) all returns are subject to SureBridge IT’s supplier issuing a valid return authorisation for the goods being returned;
(b) the customer must comply with the returns procedure imposed by SureBridge IT’s supplier for the goods being returned, as advised by SureBridge IT; and
(c) return at the customer’s cost, all components, accessories, manuals and original packaging along with the goods being returned; and
(d) If the customer does not comply with the supplier’s returns procedure, or a returned item does not match the goods supplied under this agreement, or is found not to be faulty as claimed, the customer’s return may be rejected, and the item shipped back to the customer at the customer’s cost.
13. THE CUSTOMER’S OBLIGATIONS
13.1 The customer agrees to:
(a) grant SureBridge IT, its employees, contractors and couriers a licence to enter any site under its possession or control, as necessary to deliver the goods and carry out the services;
(b) provide SureBridge IT’s employees or contractors with adequate workspace, light, ventilation, electric current and outlets, internet and telephone access as necessary when at such site;
(c) respond in a timely manner if SureBridge IT brings an issue to the customer’s attention in relation to the customer’s hardware, software or network;
(d) keep SureBridge IT informed of any information relevant to the goods or services including any changes to the customer’s details, key personnel, access codes, equipment or any other information likely to affect this agreement; and
(e) to provide SureBridge IT with all relevant administrator level login details and passwords, and remote access to the customer’s network where necessary to carry out any services.
14. INDEMNIFICATION AND LIMITATION OF LIABILITY
14.1 Indemnity
(a) The customer agrees that the customer has exercised the customer’s independent judgement in purchasing the goods and/or services.
(b) The customer releases and indemnifies SureBridge IT, its directors, officers, employees and contractors against any and all losses, costs, expenses and damages, including but not limited to reasonable legal fees, resulting from the customer’s own negligence, or reckless or intentional misconduct, or failure to perform the customer’s obligations and responsibilities under this agreement.
(c) The customer releases SureBridge IT, its directors, officers, employees and contractors against any action, proceeding, claim, demand or prosecution arising from or in connection with:
(i) interruption to services or loss of data whether directly or indirectly arising in connection with the goods;
(ii) indirect, special, economic or consequential loss or damage or loss of revenue, profits, goodwill, bargain or opportunities the customer suffers in any way, even if SureBridge IT knew or should have known about the possibility of such loss;
(iii) any acts or omissions of anyone whom the customer allows to access the goods from time to time, whether deliberate or otherwise;
(iv) any loss or damage to persons or property belonging to SureBridge IT or anyone else, caused by the usage of the goods, by the customer or anyone whom the customer allows to access the goods; or
(v) the customer’s breach of any law or infringement of any third party rights including intellectual property rights.
14.2 Limitation of liability
(a) To the fullest extent allowable at law, SureBridge IT’s liability under this agreement for any defect in the goods or services or other services contemplated by this agreement, is limited to (at its election):
(i) provision of further goods or services at no charge to rectify any defect; or
(ii) payment of the cost of rectifying any defect.
(b) To the extent allowable by law, all warranties that may otherwise be implied by law or statute are excluded; and
(c) The customer agrees that under no circumstances will its total liability to the customer exceed the total payments SureBridge IT has received from the customer under this agreement:
(i) in relation to goods, for the particular item or items in dispute; or
(ii) in relation to services, for the particular service or services in dispute pro rated for the period of time during which services were adversely affected.
14.3 This clause 14 will survive termination of this agreement for any reason.
15. TERMINATION
15.1 Suspension or termination for default
SureBridge IT may suspend its services, stop delivery of goods or end this agreement at any time without prior notice if:
(a) the customer does not make any payment when due, or any payment is dishonoured or subject to chargeback; or
(b) the customer is in default of any agreed credit terms;
(c) the customer fails to accept SureBridge IT’s reasonable recommendations in relation to the customer’s network or staff training; or
(d) SureBridge IT has reason to suspect illegal activity is taking place on the customer’s network; or
(e) the customer fails to remedy a material breach despite receiving 14 days written notice of default.
15.2 Other termination for default
(a) The customer may end this agreement if SureBridge IT fails to remedy a material breach despite receiving 14 days written notice of default.
(b) Either party may immediately end this agreement by written notice if the other party is wound up or placed under official management, or stops trading or commits an act of bankruptcy, or judgement is entered against the other party for more than $20,000.00, which remains unsatisfied or un-appealed for more than 21 days.
15.3 Termination Consequences
If this agreement is terminated for any reason, then in addition to any other rights SureBridge IT may have, SureBridge IT will:
(a) invoice the customer for any services provided prior to termination but not previously invoiced; and
(b) invoice the customer for any goods for which SureBridge IT has placed an order with its suppliers prior to termination but not previously invoiced; and
(c) retain a lien over and may retain all equipment, data, materials and work in progress belonging to the customer until all outstanding invoices are paid (including any invoices issued under clause 15.3 (a) or (b));
(d) the customer grants SureBridge IT an irrevocable licence to enter any site occupied or controlled by the customer, to take possession of any goods for which the customer has not paid in full, or other chattels belonging to SureBridge IT.
15.4 This clause 15 will survive termination of this agreement for any reason.
16. NON-SOLICITATION
16.1 This agreement is not a ‘contract-for-hire’ agreement, and the employees and contractors of SureBridge IT remain subject to the terms of their employment or engagement at all times.
16.2 During the term of this agreement and for the longest enforceable period of:
(a) 12 months;
(b) 9 months;
(c) 6 months; or
(d) 3 months
following termination of this agreement for any reason, the customer must not solicit, entice, hire or interfere with any of SureBridge IT’s employees or contractors, either directly or through an intermediary entity or entities.
16.3 If the customer breaches this clause, the customer must pay SureBridge IT an amount equal to 50% of the employee or contractor’s new annual remuneration package as liquidated damages. The parties agree that this is not a penalty, but represents a reasonable estimate of fair compensation for the costs to SureBridge IT of recruiting, hiring and training a suitable replacement for the employee or contractor.
16.4 This clause 16 shall survive termination of this agreement for any reason.
17. GENERAL
17.1 Mediation
If the parties are in dispute and the disputed amount exceeds $7,500, either party may give the other party a written notice of dispute, and the parties must within 14 days refer the dispute to an independent mediator nominated by the president of the Queensland Law Society. The parties must equally share the costs of the mediation. Neither party may commence court proceedings (except for urgent interlocutory applications or claims for damages that do not exceed $7,500) unless the dispute remains unresolved more than 28 days after the date of the notice of dispute.
17.2 Confidentiality
The parties must keep all confidential information strictly confidential. The parties may only disclose confidential information to its employees, contractors, and legal representation on a need-to-know basis.
17.3 Jurisdiction
The laws of the State of Queensland apply to this agreement and the parties submit to the courts of that jurisdiction.
17.4 Sub-contracting
SureBridge IT may at any time appoint agents, employees or third party sub-contractors to fulfil any part of its obligations under this agreement without separate notice to the customer.
17.5 Assignment
The customer may not assign any of the customer’s rights or obligations under this agreement.
17.6 Relationship between the parties
Nothing in this agreement constitutes a partnership or contract of employment. It is the express intention of the parties to deny any such relationships.
17.7 Waiver
Any delay or failure to enforce any rights in relation to a breach by the other party will not be construed as a waiver of those rights, unless it is in writing.
17.8 Varying the agreement
Any variation or amendment to this agreement must be in writing and signed by both parties.
17.9 Invalidity
If any provision of this agreement is ruled by a court to be illegal, invalid, unenforceable or in conflict with any law, it will not affect the validity and enforceability of the remaining provisions.
17.10 Force majeure
Neither party is liable for any delay or failure to perform its obligations under this agreement to the extent that such failure is caused by anything beyond its control. However, nothing in this clause excuses payment of any money due.
17.11 GST
All monetary amounts are expressed in Australian dollars and are exclusive of GST. Where relevant, SureBridge IT will issue a tax invoice itemising GST in addition to the monetary amounts set out in this agreement.