Proactive IT Infrastructure Management
Ensure the availability and productivity of your business' valuable Information Technology Infrastructure. Apply a planned, proactive and preventive approach to managing, supporting and developing your ever critical technology investment.
SureBridge Information Technology is a leading Australian IT professional service provider for commercial and government organisations. Excellent customer service is a catalyst for our repeat business and loyal customer base.
Nine very good reasons to talk to SureBridge about Proactive Support:
- 1. Ongoing Management; you will receive a regular scheduled visit from a SureBridge Engineer based on the unique and individual requirements of your business (monthly or bi-monthly).
- 2. Engineer Consistency; your scheduled Engineer will remain your primary support Engineer. This Engineer will have in-depth knowledge and familiarity of your business and its technology infrastructure.
- 3. Documentation; SureBridge will develop and maintain a technology overview document detailing your I.T infrastructure.
- 4. Reporting; SureBridge will provide reports summarising the support tasks we perform; maintain an understanding on the health and state of your system.
- 5. Housekeeping; you can document non business critical faults or issues knowing that they can be resolved on your next scheduled visit.
- 6. System Development; we can train your staff, improve your information process and plan your future infrastructure.
- 7. System Availability; help to ensure consistent availability of your technology investment, reduce costly downtime.
- 8. Reduce Support Costs; eliminate callout fees and enjoy a discounted hourly rate for scheduled support services.
- 9. Peace of Mind; SureBridge is dedicated to providing outstanding customer service; we will manage your I.T infrastructure professionally and efficiently.
Utilising system tools and task based checklists SureBridge can monitor your I.T systems': Resource Usage, Network Availability, Bandwidth Utilisation, Data Backups and Redundancy, Licensing Compliancy, Software Update Management, Network Security, Employee Compliancy, Virus Protection and Regulatory Compliance.