SureBridge Managed Service options include any or all of the following:

• Service Desk          
  Our Service Desk is the first line of support. This is an exclusive service allowing you to receive instant support. From this point of call we will endeavour to solve your problem in the shortest possible timeframe.
  
  
• Health Checks
  Regular maintenance is the key to ensuring the stability of your systems. We employ a structured approach to review systems performance and log files. Our Health Checks include a service check and findings report for your reference.
  
  
• On-site Support
  Where an issue cannot be resolved remotely, the appropriately skilled engineer will come to you on-site.
  
  
• Infrastructure & Solutions Support
  Application and ICT solutions are complex systems and often in-house skills are not enough to maintain user skills. We can provide our expertise in these areas.
  
  
• Business Continuity
  Business Continuity ensures that there is minimum impact to your business as a result of unexpected outages or significant external events.
  
  
• Disaster Recovery
  Disaster Recovery is the function of restoring lost or archived data as a result of unexpected outages. Disaster Recovery and Business Continuity services need to be combined to develop a cohesive service plan.
  
  
• Maintenance Contract Management
  SureBridge takes the hassle out of managing and negotiating the multiple warranties, license requirements and renewals for your IT products by dealing direct with suppliers on your behalf.